About

FAQ

• Where is the store based?

  Palo Alto, CA

• Are your designs original?

  Yes, all our designs are originally made for our clothing items. You will not find our designs on other products besides the ones sold by us.

• Do you accept orders placed outside of the US?

  Yes. We accept worldwide orders.
  Please note that if you are outside the US, in a country where VAT applies, VAT for your order will be automatically paid by us and is already included in the price you pay.

• How are your products made?

  We select only premium quality blank t-shirts, hoodies and sweatshirts and print them with DTG printing or embroidery, in selected factories in the US and Europe.
  All our designs are originally made by us and you will only find them in our store.

• Can I return of change my order?

  We regret not to able to accept returns or exchanges on our orders. We are a small a designer shop and to keep our pricing competitive we cannot accept returns. Rest assured on the quality of our products, which are checked for defaults before shipping.

• How can I be sure of the quality of your products?

  All our products are professionally handled and printed or embroidered in factories that adopt quality control procedures, to make sure each product is produced with the highest standards of quality.

• How long will it take to receive my order?

  Usually our products are delivered within 10 days for the order date.
  Once shipped most domestic orders shipped to the US take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
  For orders outside the US, international shipping delivery times may vary between 1 and 2 weeks.

• Do I have to pay VAT if I order from outside the US?

  No. Once you make an order outside of the US, we will pay the related VAT ourselves. VAT is already included in the price you pay.

• Do you accept custom orders and personalizations?

  Yes, we accept custom orders. Send us a message with your custom order or personalization request.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.